Return & Refund Policy

Terms of sale

Charmian aim to make your shopping experience satisfied in every way. However, we know sometimes you may need to return products. This policy sets out when you can return products, and how to do so.

Return & Exchange

1) All regular-priced purchases made on our website are covered with 30 days unlimited return and exchange policy. You can exchange your purchase or send it back for refund within the time limit.
2) Accept return of items in new and unworn condition with all original tags attached, accessories included, and original packaging. 
3) Please note that shipping charges are non-refundable.

Return & Refund

1) Contact us for returning,and provide the reason for return.
    Attaching pics is perfect for dealing with your problem.
2) We offer returned goods label when we receive the items.
3) Customers need to print the label and stick it on the parcel,then sending back to our warehouse in America. (We will not be responsible for the return shipping) 
4) We will make a refund or exchange goods when we check the goods that are in good condition.

Cancel Order

Once you have placed your order with Charmian. Our primary focus is to dispatch your order as quickly and accurately as possible. If you would like to cancel your order before we have shipped the parcel please contact us as soon as possible by email: sales@charmianscollection.com.

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